Shipping policy

Effective Date: March 20, 2025

At Arnell America, we process and ship orders Monday – Friday, excluding holidays.

1. Processing Time

• Orders are processed within 2–4 business days.

• Pre-order and custom items may take longer.

2. Shipping Options & Delivery Times

We offer the following shipping methods:

• Standard Shipping (5–7 business days) – $[Your Rate]

• Express Shipping (2–3 business days) – $[Your Rate]

• International Shipping (7–14 business days) – Rates vary by location

Shipping times are estimated and may be affected by carrier delays.

3. Shipping Confirmation & Tracking

• You’ll receive a tracking number via email once your order ships.

• If you don’t receive a tracking number, check your spam folder or contact us.

4. Lost or Stolen Packages

• Arnell America is not responsible for lost or stolen packages after they are marked as delivered.

• If your package is missing, please file a claim with the shipping carrier.

5. International Orders

• Customers are responsible for customs duties and taxes.

• International shipping times may vary due to customs processing.

6. Contact Us

Email: info@arnellamerica.com

 

Shipping Address: 5627 Paris Avenue 

New Orleans, Louisiana 70122